Hotel Review: Raspberry Garden Luxury Hotel and Suites: Rexburg, Idaho
If you’re searching for a unique getaway in Rexburg, Idaho, the Raspberry Garden Luxury Hotel and Suites presents an intriguing option. This remodeled apartment complex consists of three stand-alone buildings, each with four spacious apartment units. While the location is a bit off the beaten path, it retains a sense of community, making it a comfortable retreat for families and travelers alike.
What I Loved
Accommodation and Size
One of the stand-out features of the Raspberry Garden is undoubtedly the size of the units, which range from 900 to 920 square feet. For families traveling with little ones, like ours, having separate spaces was a game-changer. Each apartment features two full-size bedrooms, each with a king-size bed, providing enough room for everyone to relax and recharge.
The interior condition of the apartments is cozy, with upgraded appliances, tasteful decor, and comfortable furniture that create a warm and inviting atmosphere. It truly feels like a home away from home, which is a significant plus for any traveler.
Kitchen and Amenities
The full-size kitchen is another highlight, allowing guests to prepare meals and even do laundry during their stay. The area itself is quiet, contributing to a peaceful stay. While some guests mentioned hearing trains at night, we found the environment tranquil, allowing for restful evenings.
Customer Service
The host was attentive and responsive to our questions, which we appreciated during our stay. However, it’s worth noting that there isn’t any on-site management. While the host was available via messaging, the lack of a physical presence on the property could pose challenges for some guests.
Areas for Improvement
Despite the positive aspects, there were several concerning elements that affected our overall experience.
Outdoor Lighting
Lighting around the buildings was inadequate. Arriving late at night, we struggled to locate our unit due to the poor visibility. This could be a simple fix that would greatly enhance the guest experience.
False Advertising- No Pool, No Breakfast, No Business Services, No Front Desk
More significantly, many of the advertised amenities were misleading. For instance, the property promoted a pool, but we later learned that guests receive a voucher for access to a local pool for just one person. This is puzzling, especially since the apartments can accommodate up to six guests. Similarly, the promise of free breakfast turned out to be a voucher for a single pancake breakfast for one person, which felt inadequate for our family of five.
Furthermore, the advertised business services and 24/7 front desk support were absent. This lack of on-site management and amenities added to our disappointment, especially given our expectations set by the marketing materials.
Conclusion
In conclusion, while our stay at Raspberry Garden Luxury Hotel and Suites was decent, it was marred by unmet expectations due to misleading advertising. The spacious and well-furnished apartments, quiet setting, and attentive host provided a solid foundation for a good vacation. However, the lack of essential amenities and the misrepresentation of offered services left us with a sour taste.
If you’re considering a stay, it might be wise to clarify any advertised features directly with the host before booking. The potential for a wonderful family getaway is there, but managing expectations is key to ensuring a satisfying experience.
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